FAQS

No, we do not price match with other retailers or online stores.

We are happy to offer price adjustments on full priced items purchased online within seven days from the time you receive the order. Items are only eligible for price adjustments if the exact style, color, and size are in stock at the time of the request.

We are unable to offer price adjustments on sale items or during any special promotion where items are temporarily reduced in price. Once an item is purchased at a discounted price, no price adjustments will be offered should the item be further marked down.

You do not need an account to place an order. However, to save your favorites and view your order history you will have to create an account.

If you need to redeem a Gift Card, check your email for the Gift Card code sent to you. If you have any trouble doing so, please contact our Customer Care team at cs@retrofete.com for help.

Yes, our Customer Care team would be happy to assist you with placing an order. Call us at 917-338-4790.

If your item is on pre-order it will be shipped by the date shown on the product page. In certain situations, pre-order dates are subject to change. You will be notified via email if your pre-order date is changed. You will be charged for this item at checkout and it will ship out once we have available stock. If you would like to make changes to your pre-order before the estimated ship date, please contact our customer service team at cs@retrofete.com.

Route is a third-party insurance comapny that acts as package protection on behalf of Retrofete. Route charges a small fee at checkout to ensure that if your package is lost, stolen, or damaged in transit, you will get a replacement or refund.

Retrofete is not responsible for lost or stolen packages if you choose to remove Route from your order.

For more information about Route, click here!