JANUARY 2023 SHIPPING DELAY
Please note that orders placed after 1PM EST on Janaury 6, 2023 will not process and ship until January 17, 2023. During this time express shipping options will not be available. We apoligize for any inconvenience this may cause. If you have any questions or concenrs please do not hesitate to reach out to email@example.com.
Our store in NYC will still be open during this time. You can shop at 99 Spring Street in Soho!
Do you price match?
No, we do not price match with other retailers or online stores.
Can I get a price adjustment?
We are happy to offer price adjustments on full priced items purchased online within seven days from the time you receive the order. Items are only eligible for price adjustments if the exact style, color, and size are in stock at the time of the request.We are unable to offer price adjustments on sale items or during any special promotion where items are temporarily reduced in price. Once an item is purchased at a discounted price, no price adjustments will be offered should the item be further marked down.
Do I need an account to place an order?
You do not need an account to place an order. However, to save your favorites and view your order history you will have to create an account.
How do I redeem an existing Gift Card?
If you need to redeem a Gift Card, check your email for the Gift Card code sent to you. If you have any trouble doing so, please contact our Customer Care team at firstname.lastname@example.org for help.
Can I place an order over the phone?
Yes, our Customer Care team would be happy to assist you with placing an order. Call us at 917-338-4790.
What does it mean if my item is on pre-order?
If your item is on pre-order it will be shipped by the date shown in the product description. In certain situations, preorder dates are subject to change. You will be notified via email if your pre-order date is changed. You will be charged for this item at checkout and it will ship out once we have available stock. If you would like to make changes to your pre-order before the estimated ship date, please contact our customer service team at email@example.com.
Why am I seeing a product called Route in my cart?
Route is a third-party insurance comapny that acts as package protection on behalf of Retrofete. Route charges a small fee at checkout to ensure that if your package is lost, stolen, or damaged in transit, you will get a replacement or refund.Retrofete is not responsible for lost or stolen packages if you choose to remove Route from your order.
For more information about Route, click here!
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