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How do I make a return?
To start a domestic return click HERE.
*please note when entering your order number on our returns portal you must include the prefix #RF
To start an international return click HERE.
*please note when entering your order number on our returns portal DO NOT include the prefix #RF
Can I exchange?
At this time, we do not offer exchanges. In order to receive a new size, you will need to place a new order. You can begin your return for a store credit or refund here. Returns for refunds are subject to a $15 processing fee, and all returns have a 7-10 business day processing time once received to our warehouse.
If you would like assistance with this process please email us at firstname.lastname@example.org
What is the return policy?
To be eligible for a return, items must be new, and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. Please be careful of deoderant and makeup rubbing off on the item. All items that do not meet those standards will not be accepted and will be sent back to the customer.As long as the item(s) you are returning are not final sale, and you are located within the US, you can request a return label to ship your item(s) back within 14 days of delivery either for a refund to your original form of payment or a site credit. Domestic returns for refund will be subject to a $15 return processing fee, which will be deducted from your refund. This fee will be waived on returns for store credit.
We do not accept returns on final sale items.If you receive a damaged item please contact email@example.com within 48 hours of delivery. Any damaged items received back to our warehouse without previous knowledge will be returned to the customer.Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
Can I return internationally?
Yes, international orders can be returned. You can begin your return HERE.
When will I see my refund?
Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
If your return comes back to our warehouse in multiple shipments, it may take longer to process your refund.
If I receive a damaged item, how should I return it?
If the item you ordered is damaged upon delivery, please do not follow the normal return process. We ask that you reach out to our customer service team within 48 hours of delivery at firstname.lastname@example.org and we will assist with this!
If you receive a final sale item that is damaged, please email us so that we can send you a replacement. If we do not have a replacement for the item, then you will receive a store credit.
Can I return my order in store?
If your order is placed on Retrofete.com, you must return through our online returns portal here.
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