FAQS

Help Links

To use to "Find My Size" tool to help you choose the perfect size and fit for you follow the instructions below:

  1. Click "Find My Size"
  2. Enter your height, weight, age and bra size
  3. Click "Continue"
  4. Explore the fit options and choose which size works best for you!

Watch the video here

When to use the "Find My Size" tool:

  • If you're between sizes, and not sure whether to size up or size down based on the product
  • If you're unsure about fit for your body type
  • If you're buying for someone else as a gift

No, we do not price match with other retailers or online stores.

We are happy to offer price adjustments on full priced items purchased online within seven days from the time you receive the order. Items are only eligible for price adjustments if the exact style, color, and size are in stock at the time of the request.

We are unable to offer price adjustments on sale items or during any special promotion where items are temporarily reduced in price. Once an item is purchased at a discounted price, no price adjustments will be offered should the item be further marked down.

*Full priced items refer to merchandise sold at the original retail price set by Retrofête, not marked down for any promotional event, seasonal sale, or special discount code.

You do not need an account to place an order.

However, creating an account allows you to save items to your Wishlist or Saved for Later, track orders and returns, and store preferences like your birthday and upcoming events for a more personalized shopping experience.

If you need to redeem a Gift Card, check your email for the Gift Card code sent to you. If you have any trouble doing so, please contact our Customer Care team for help.

Yes, our Customer Care team would be happy to assist you with placing an order. Call us at 917-338-4790.

If your item is on pre-order it will be shipped by the date shown on the product page. In certain situations, pre-order dates are subject to change. You will be notified via email if your pre-order date is changed. You will be charged for this item at checkout and it will ship out once we have available stock. If you would like to make changes to your pre-order before the estimated ship date, please contact our customer service team.

Route is a third-party insurance comapny that acts as package protection on behalf of Retrofete. Route charges a small fee at checkout to ensure that if your package is lost, stolen, or damaged in transit, you will get a replacement or refund.

Retrofete is not responsible for lost or stolen packages if you choose to remove Route from your order.

For more information about Route, click here!