SHIPPING

All Ground and 2-Day Shipping orders placed Monday-Friday will be processed and shipped within 1-2 business days. If your order is placed on Saturday/Sunday, your processing time begins on Monday.

*Please note that during busier periods the processing time may take slightly longer

FedEx Standard Overnight® orders placed before 11:30 AM EST Monday-Friday will be shipped that same day.  If your order is placed after 11:30 AM EST with FedEx Standard Overnight® your order will be shipped the following business day. 

All orders placed on Saturday and Sunday will be processed on Monday. We do not ship on the weekend or holidays.

• FedEx Ground Shipping is FREE on orders above $250. If your order is below $250, there is a $15 charge.
• We also offer FedEx Standard Overnight® and FedEx 2Day®. These costs vary based on your location.

Retrofête is pleased to offer shipping worldwide.

International orders are subject to duties and taxes determined by the country to which they are shipped. To find information related to your shipping country, click HERE.

To begin an international return, click HERE.

Please note that should you decide to make a return outside of our returns portal, any fees incurred by Retrofete.com will be deducted from your refund.

For Domestic Orders - Your location and the FedEx shipping method you choose will determine when your order will be delivered. We offer the following FedEx shipping methods: FedEx Ground, FedEx Standard Overnight®, and FedEx 2Day®. Please reference the FedEx shipping calculator here to best determine when your package will arrive after your order dispatches from our NJ warehouse. Once the order leaves our warehouse, Retrofete is not responsible for nor does it have any control over any delays in your order.

For International Orders - We ship international orders with DHL Express. Typically once an international order leaves our warehouse it will arrive to you within 7-10 business days depending on your location. Once the order leaves our warehouse, Retrofete is not responsible for nor does it have any control over any delayes in your order by the shipper.

Once an order is placed, we are unable to cancel the order or edit any information. We apologize for any inconvenience. If you ordered an item on pre-order, contact us at cs@retrofete.com if you need to cancel the item before the estimated ship date.

We do our best to ensure that orders arrive at the time you expect them to. When selecting any express shipping method, please bear in mind that the carriers are only able to provide an estimated delivery date. On rare occasions, packages can arrive outside the estimated delivery date. Retrofete is not responsible nor has control over these situations.

Once an order is placed we have 15 minutes to edit the shipping method. We recommend calling us during business hours at 917-338-4790 with the updated information. Unfortunately after this time we are unable to edit the shipping method on an order once it is placed. We recommend placing a new order with the updated shipping method and returning the original order once it arrives.

If your order is protected by Route, open a claim here.

If you did not checkout with Route, we are not responsible for lost or stolen packages.

Please reach out to us at cs@retrofete.com with any additional questions.

If you live in Manhattan between the zip codes of 10001-10027, you can elect for Same Day Delivery Monday-Friday! 

Orders must be placed before 12PM EST in order to be delivered that same day! Orders placed after this cutoff, will be delivered the following day. 

When placing a Same Day Delivery order, please be sure to include all address information including apartment, suite numbers, etc. If delivery is unable to be completed due to missing address information, the customer will be charged with the re-delivery fee of $50. 

For any questions on Same Day Delivery, please do not hesitate to contact us at cs@retrofete.com or 917-338-4790

Address Change Requests 

Orders begin processing quickly once they are placed, so we encourage customers to carefully review their shipping information before completing checkout. If you're unable to retrieve a package delivered to the shipping address provided, please contact FedEx directly for assistance with available delivery options.

Weather-Related Delays

Shipping delays or delivery issues may occur due to severe weather, natural disasters, or carrier service disruptions. Once an order has shipped, tracking updates will provide the most accurate status of your shipment and any delay notifications from the carrier. 

Retrofête works closely with trusted carriers to ensure timely delivery. Orders protected with Route Shipping Protection are eligible for reimbursement or replacement if lost or damaged in transit. We recommend monitoring your tracking link regularly for the latest updates on your shipment.

International Customs Issues 

International shipping timelines may vary depending on customs processing in the destination country. For the most up-to-date shipment status, we recommend checking your tracking link regularly. If you need any assistance with your shipment, please contact our team at cs@retrofete.com. Orders protected with Route Shipping Protection are eligible for reimbursement or replacement in the event of loss or delivery issues.

International Return Costs 

For international returns, customs processing fees are deducted from your refund total. Final refund amounts may vary slightly due to exchange rate fluctuations. If you have any questions about your refund amount, please reach out to our team at cs@retrofete.com for further assistance.

Damages

If your order arrives with damaged or defective items, please contact our team at cs@retrofete.com within 48 hours of delivery and include photos of the defect. Our team will assist with a return for a full refund or provide a replacement for the damaged item if available. 

Multi Item Order Shipping

Items in your order may ship separately depending on inventory availability or fulfillment location. If this occurs, you will receive separate tracking links as each item ships. Split shipments are still eligible for return within our return policy, based on the delivery date of each item. If you have any questions about items in your order that have not yet shipped, please reach out to our team directly for assistance.